Terms of Service
Last updated: February 2025
Welcome to UpLeg ("we", "us", or "our"). By using our website at upleg.org and our services, you agree to the following terms and conditions. Please read them carefully.
1. Air Charter Broker Disclosure
UpLeg is an air charter broker as defined under 14 CFR Part 295. We arrange charter air transportation on behalf of our clients but do not own, operate, maintain, or exercise operational control over any aircraft. We are not a direct air carrier or direct foreign air carrier.
All flights arranged through UpLeg are operated by FAA-certificated Part 135 on-demand air carriers or equivalent foreign-certificated carriers. The direct air carrier operating your flight is solely responsible for the safety, operation, and conduct of that flight.
2. Broker Capacity
UpLeg acts as an agent on behalf of the charterer (you) when arranging charter air transportation. We connect you with licensed charter operators to fulfill your flight request.
3. Insurance Disclosure
UpLeg does not hold liability insurance covering charterers, passengers, or property on charter flights. All liability insurance for flight operations is maintained by the direct air carrier operating the flight. We recommend that you confirm the operating carrier's insurance coverage and limits prior to your flight and consider purchasing your own travel insurance.
4. Flight Availability and Pricing
All flights listed on UpLeg are empty-leg repositioning flights and are subject to change, rescheduling, or cancellation by the operating carrier at any time. Pricing displayed is provided by the operating carrier and may be subject to change. A booking request through UpLeg is a request for availability, not a confirmed reservation, until the operating carrier confirms the booking.
5. Operator Information
Before your booking is finalized, we will provide you with the corporate name and any trade names of the direct air carrier operating your flight. Upon request, we will also disclose:
- Any business relationship between UpLeg and the operating carrier that may have bearing on carrier selection
- The total cost of air transportation including all fees and taxes
- Any third-party fees for which you may be directly responsible
6. Payment
UpLeg does not collect, process, or hold any funds for flight services. All payments are made directly to the operating carrier. Payment terms, methods, and schedules are determined by the operating carrier.
7. Cancellations and Refunds
Because empty-leg flights depend on the primary charter itinerary, the operating carrier may cancel or modify a flight at any time prior to departure. In the event of a cancellation by the operating carrier, any payments you have made will be refunded in full by the carrier. If you wish to cancel a confirmed booking, the operating carrier's cancellation policy applies. If UpLeg fails to provide required disclosures within a reasonable timeframe, you may cancel the booking and receive a full refund.
8. Your Responsibilities
By using our services, you agree to:
- Provide accurate personal information and flight requirements
- Comply with all applicable travel and aviation regulations
- Ensure all passengers have valid identification and, for international flights, valid passports and any required visas
- Arrive at the designated departure location on time
9. Limitation of Liability
UpLeg's role is limited to arranging charter air transportation. We are not liable for any acts, omissions, delays, cancellations, or injuries arising from the direct air carrier's operation of any flight. Our maximum liability to you shall not exceed the amount of any broker fees you paid directly to UpLeg.
10. Privacy
Your use of our services is also governed by our Privacy Policy. By using UpLeg, you consent to the collection and use of your information as described therein.
11. Changes to These Terms
We may update these terms from time to time. Continued use of our services after any changes constitutes acceptance of the updated terms.
12. Contact Us
If you have questions about these Terms of Service or wish to request any of the disclosures described above, please contact us at admin@upleg.org.