We're an air charter broker: we arrange flights, we don't operate them. Every flight is flown by a licensed carrier who is responsible for the aircraft, the crew, and the insurance. You pay that operator directly; UpLeg never touches your money and charges you nothing. Empty legs can change or cancel until the operator confirms. The full terms below are the binding version.
Welcome to UpLeg LLC (“UpLeg”, “we”, “us”, or “our”). By using our website at upleg.org and our services, you agree to the following terms and conditions. Please read them carefully.
UpLeg is an air charter broker as defined under 14 CFR Part 295. We arrange charter air transportation on behalf of our clients but do not own, operate, maintain, or exercise operational control over any aircraft. We are not a direct air carrier or direct foreign air carrier.
UpLeg arranges flights within the United States only. All flights arranged through UpLeg are operated by FAA-certificated Part 135 on-demand air carriers. The direct air carrier operating your flight is solely responsible for the safety, operation, and conduct of that flight.
UpLeg acts as an agent on behalf of the charterer (you) when arranging charter air transportation. We connect you with licensed charter operators to fulfill your flight request.
UpLeg does not hold liability insurance covering charterers, passengers, or property on charter flights. All liability insurance for flight operations is maintained by the direct air carrier operating the flight. We recommend that you confirm the operating carrier's insurance coverage and limits prior to your flight and consider purchasing your own travel insurance.
All flights listed on UpLeg are empty-leg repositioning flights and are subject to change, rescheduling, or cancellation by the operating carrier at any time. Pricing displayed is sourced from operators' public listings and estimates; it may be outdated and is always subject to confirmation by the operating carrier before booking. A booking request through UpLeg is a request for availability, not a confirmed reservation, until the operating carrier confirms the booking.
Before your booking is finalized, we will provide you with the corporate name and any trade names of the direct air carrier operating your flight. Upon request, we will also disclose:
UpLeg does not collect, process, or hold any funds for flight services. All payments are made directly to the operating carrier. Payment terms, methods, and schedules are determined by the operating carrier.
Because empty-leg flights depend on the primary charter itinerary, the operating carrier may cancel or modify a flight at any time prior to departure. You pay the operating carrier directly and UpLeg holds no funds at any point, so UpLeg cannot issue, guarantee, or compel a refund. Any refund of money you paid the carrier is governed by that carrier's own terms, which you should confirm with them before paying. We will tell you what we know about a cancellation as soon as we know it, and we will help you take the matter up with the carrier. If you wish to cancel a confirmed booking, the operating carrier's cancellation policy applies. If UpLeg fails to provide the disclosures described above within a reasonable timeframe, you may cancel your booking request with us at no cost; UpLeg charges you nothing, so no refund from UpLeg arises.
By using our services, you agree to:
UpLeg's role is limited to arranging charter air transportation. We are not liable for any acts, omissions, delays, cancellations, or injuries arising from the direct air carrier's operation of any flight. UpLeg charges you no fees; our maximum liability to you shall not exceed any amounts actually paid by you to UpLeg.
Your use of our services is also governed by our Privacy Policy. By using UpLeg, you consent to the collection and use of your information as described therein.
We may update these terms from time to time. Continued use of our services after any changes constitutes acceptance of the updated terms.
If you have questions about these Terms of Service or wish to request any of the disclosures described above, please contact us at [email protected].